I love my BOB running stroller which I got in the US but wanted some accessories to go with it. From the US site I saw that they had partners in Europe. The Danish partner called USUS seemed like a good place for me to get two small items. I contacted them via email since their site was in Danish and they got back to me with a quote to send the two items to Italy. The quote was not cheap, and it would be a lot more economical to get them in the US, however with customs and the taxes I would have to pay I decided to go with the Danish option. I was asked to transfer the money to the company's account and then my items would be sent. I usually am suspicious of transfers since once the money is in their account, there is not much I can do about it. Since the transfer, a fair amount of time passes and I was never informed about my order. I contact the company again via email, but no response. I decide to call and end up speaking with the owner (I think), and he tells me he will investigate and get back to me. Well a whole lot of time passes with promises to call me etc, but after a round of phone calls, he emails me saying something went wrong, he doesn't really know what happened but they want to return my money asap and to give them my details. I forward all my bank information and wait about 2 weeks, but nothing. Long story short, 4 months later, still no refund. I can't believe that BOB would actually be in business with a partner like this and I tried writing to them but it seems that no one reads emails or can be bothered anymore.
Anyhow, you have been warned.
No comments:
Post a Comment